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Responses to May 2004 Hot Topic

Virtual Volunteering - solution today, problem tomorrow?

by Andy Fryar

Posted on May 13, 2004 by Wendy Maher, Coordinator of Volunteers and Groups, Motor Neurone Disease Association of Victoria , Melbourne, Australia

I see a future where virtual volunteering co-exists very comfortably with other more "hands-on" forms of volunteering.

There will always be a group of volunteers that want to be involved in face to face work and make or have the time available. As the future trend in volunteering tends to predict a decline in this number of volunteers, virtual volunteering will become an accepted and maybe preferred form of volunteering.

As adaptable, creative Managers (Coordinators) of Volunteer Programs, I am sure that we will be able to move forward with the times, maintain appealing volunteer positions, identify the risks involved in virtual volunteering, and implement strategies to manage, as we do now and have in the past.

Thanks Andy for keeping us challenged with your "Hot Topics"

Posted on May 10, 2004 by Carol Spencer, Volunteer Coordinator, Sydney, Australia

I just wanted to say thank you for such a thought provoking and far reaching hot topic. The reality is that while we really don't know where volunteering will be in the next twenty years, it is commentaries like this one that starts us thinking about some of the possibilities.

Posted on May 5, 2004 by Jayne Cravens, Online Volunteering Specialist, United Nations Volunteers, Bonn, Germany

I've worked with online volunteers since 1995, and have been promoting online volunteerism to others since December 1996. With all due respect, this editorial is full of misconceptions about online volunteerism.

"Volunteer managers needing to adapt to leading two distinct groups of volunteers - those they can see, touch and feel and others they will never meet in person - ever !"

This is not true. Online volunteers and onsite volunteers are NOT two distinct groups. The overwhelming majority of online volunteers as *also* onsite volunteers, often volunteering both ways for the same organization.

Also, many online volunteers -- maybe most -- are seen in person by the organization. Yes, there are people who volunteer for organizations on the other side of the world from them -- but the majority volunteer for organizations just down the street.

No one is choosing to volunteer online instead of onsite. No one is saying, "wow, online volunteering is great, and I'm going to do it and stop doing onsite volunteering." No one.

Involving volunteers via the Internet is becoming a necessity for volunteer managers. Even if all volunteers make their contributions onsite, volunteer managers are finding that communicating with these volunteers online, creating online forums for these volunteers to share with each other, and using the Web to both recruit and recognize volunteer activities is becoming absolutely essential, to:
-- demonstrate that the organization values volunteers' time
-- better support volunteers undertaking activities on behalf of the organization
-- provide more opportunities for inclusion of volunteers' ideas and suggestions.

The challenge that involving volunteers online is bringing to volunteer managers is that it requires such managers to be much more responsive, much more dynamic, and much more interactive with volunteers -- and, in addition, it raises the profile of an organizations volunteer activities and can actually increase the number of people wanting to volunteer onsite. This is not something many volunteer managers are used to nor prepared for.

I do not believe we are facing a shortage of volunteers. Rather, we are facing a changing demographic that thinks about volunteering in a very different way. The "old school" thinking of volunteers was "I volunteer because it is my duty to give back." The emerging way of thinking of potential volunteers is "I want to volunteer because I want to make a
difference in a cause I believe in." The former group is much easier to "please", in terms of volunteer activities, than the latter, who may balk at spending hours stuffing envelopes without a healthy dose of more "hands on" activities.

People are increasingly hungry to connect and hungry to make a difference.
Volunteer managers can take advantage of this by evolving. Or, they can complain that times aren't the way they used to be, and watch their volunteer ranks shrink.

It's not too late...

Let's hear what you think

 

 

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